任务挖掘在新的远程工作环境中推动卓越流程

Task mining is a form of process discovery that collects user data on how an employee is interacting with a process in real-time. Task mining looks at user-data on the front-end, meaning a user’s clicks, keystrokes, data entry, and any other interaction on an application or machine.

According to SSON Research & Analytics’ 2022 Intelligent Automation benchmarking survey, despite the advantages of task mining in driving process efficiency, less than 30%
of SSOs have invested in the technology to date. Meaning, although task mining plays an important role in preparing processes for optimized automation, many organizations have not yet taken advantage of this solution.

So, what is the business case to persuade shared services to take a closer look at their processes? There are two key factors: to enable the Future of Work; and to drive End-to- End (E2E) process performance and delivery.